ScanSnap Firmware Update Required for Cloud Features

To ensure your ScanSnap continues to deliver a secure and seamless experience, a firmware update is required for selected models that use ScanSnap Cloud.

Your scanner will continue to operate normally for everyday scanning, but cloud‑connected features may be temporarily affected if the firmware is not updated by 8 April 2026.

If you are viewing this notice after 8 April, you can still install the update at any time, and full ScanSnap Cloud functionality will resume once the latest firmware has been applied.

Your scanner will continue to work as normal All standard scanning functions - including scanning to a computer, mobile device, or via ScanSnap Home - will continue to operate without interruption. Only ScanSnap Cloud features are affected by this update.

Why this update is required

This firmware update is part of ongoing security enhancements to protect your data and maintain the reliability of cloud‑connected services. Keeping your device up to date ensures:

Stronger, modernised security
Stable access to cloud features
Compatibility with future improvements
Best‑possible performance from your ScanSnap

Regular updates are one of the simplest ways to keep your device secure and running smoothly.

Affected Models

ScanSnap iX100
ScanSnap iX500
ScanSnap iX1300
ScanSnap iX1500
ScanSnap iX1600

Latest Firmware Versions

You can check the latest firmware version for your model on the official support page:

To check the firmware version currently installed on your scanner, follow the instructions in the “How to Update” section below.

How to Update

Updating is quick and can be done from either a computer or a mobile device.

Update using a computer (Windows / macOS)

Follow the step by step instructions in the ScanSnap Help pages:

Update from a computer

Notes for iX500 users:

When selecting your model in the update tool, choose “iX100” and follow the instructions.
If you use the iX500 on Windows, please update ScanSnap Home to version 3.5 or later before performing the firmware update.

Update using a mobile device (Android / iOS)

You can also update directly from the ScanSnap Cloud app on your smartphone or tablet.

Update from a mobile device

Once the update is complete, all ScanSnap Cloud features will resume as normal.