If you are experiencing difficulty using your ScanSnap, or suspect it is faulty, please contact Support for assistance. If your ScanSnap is deemed to be faulty, it normally has a 1 Year Warranty, valid from the date you purchased the product.

If you purchased your ScanSnap from the seller “PFU (EMEA) Limited” on amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es or from “PFU Direct” via this website, your ScanSnap has a 2 year Warranty, valid from the date your purchased the product.


Privacy Statement

PFU (EMEA) LIMITED “The Data Controller” takes the protection of your privacy very seriously. We will only use your personal Information for the explicit specific purpose for which it was given and not share it with anyone else who is not acting on behalf of us without your permission.  Your personal information may be shared with our partners and agents “The Data Processors” for customer administration, sales, marketing and research for products and services provided by PFU (EMEA) LIMITED. Your data will be protected both physically and electronically in accordance with The General Data Protection Regulation and only retained for as long as necessary.

For more details on how we process your personal information please view our Privacy Policy.